Outgoing Call Webhook

Outgoing call webhooks are automated notifications sent from Alohaa to your specified server or endpoint after completion of an outgoing call event.

Payload

Here is an example payload that you would receive for a outgoing call event:

{
    "organisation_id": "89311a60-ee25-11ec-xxxxxx",
    "call_type": "outgoing",
    "caller_number": "905293XXXX",
    "receiver_number": "967650XXXX",
    "did_number": "91806973XXXX",
    "received_at": "2023-02-28T06:48:01.000Z",
    "ended_at": "2023-02-28T06:49:10.000Z",
    "call_id": "65015fbd9c9a62XXXXXXX",
    "call_status": "answered", // or "notanswered"
    "call_duration": "00:01:09",
    "call_recording_url": "https://doosra-ivr-voicemails.s3.ap-south-1.amazonaws.com/.....",
    "agent_name": "kumarxxxxx"
}

Payload Fields Description

Field	Description
organisation_id	Unique identifier for the organisation within the Alohaa system.
call_type	Specifies the type of call, here "outgoing", indicating that the call was made from the organisation.
caller_number	The phone number of the agent or system making the call.
receiver_number	The phone number of the call recipient.
did_number	Direct Inward Dialing number associated with the outgoing call.
received_at	Timestamp when the call was initiated.
ended_at	Timestamp when the call was completed.
call_id	Unique identifier for the call session.
call_status	Indicates whether the call was answered or not answered.
call_duration	Total duration of the call.
call_recording_url	URL to access the recording of the call.
agent_name	Name of the agent who made the call.