Incoming Call Webhook
Incoming call webhooks are automated notifications sent from Alohaa to your specified server or endpoint whenever an incoming call event occurs.
Webhook Types
Dial on Agent: This webhook is triggered when a call is initiated.
Call Completion: This webhook is triggered when a call is completed.
Payload Fields Description
Field | Description |
---|---|
| A unique identifier for the organisation within the Alohaa system. |
| Specifies the type of call, in this case "incoming". |
| The phone number of the caller. |
| The phone number of the intended receiver within the organisation. |
| Direct Inward Dialing (DID) number associated with the call, which directly reaches a specific service. |
| The timestamp indicating when the call was received by the system. |
| The timestamp indicating when the call was ended. Only present in the "Call Completion" payload. |
| A unique identifier assigned to the call session for tracking and reference. |
| The status of the call, such as "answered" or "notanswered". Only present in the "Call Completion" payload. |
| The duration of the call in hours, minutes, and seconds format. Only present in the "Call Completion" payload. |
| A URL to access the recording of the call, providing auditory records of the call. |
| The name of the agent who handled or was assigned to the call. |
| The comma separated DTMF codes pressed by the caller. |
| The latest DTMF code presses by the caller. |
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